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Smart Video Doorbell FAQ

Is the Smart Video Doorbell compatible with my current installation?

The Smart Video Doorbell is specially designed to replace your existing doorbell button. Your current installation must therefore include a wired doorbell and chime. This is because the Smart Doorbell uses the existing wires to run on and rings your existing chime. The Smart Video Doorbell does not work with wireless doorbells running solely on batteries.

Does the Smart Video Doorbell run on batteries or does it plug into the mains?

The Smart Video Doorbell is constantly powered by the cables of your existing wired doorbell and so does not need batteries to work. So you don’t have to worry about replacing them.

Does the Smart Video Doorbell include a chime? Can I keep my current chime?

The Smart Video Doorbell does not include a chime because it is designed to work with your existing wired chime, whether mechanical or electronic.

Can I install the Smart Video Doorbell myself without needing professional help?

Yes, the Smart Video Doorbell is designed to be easy to install yourself. However, if you are not comfortable with the idea of touching your electrical installation, you can always call out an electrician to install your Smart Video Doorbell.

How does the Smart Video Doorbell connect to the internet?

The Smart Video Doorbell connects to the internet via your home Wi-Fi network.

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