Smart Video Doorbell FAQ

Overall functioning

What happens when there are several users and several smartphones?

When your Smart Video Doorbell is used by several users and someone rings it, all users receive a notification and a video call on the app where anyone can answer the call. However, only the person who first answers the call will be able to see the video and communicate with the visitor.

Can the Smart Video Doorbell recognise me or my friends/family?

In order to protect the privacy of your visitors, the Smart Video Doorbell does not use facial recognition because this technology uses private biometric data that require the agreement of the people filmed or recorded. Since the Smart Video Doorbell is an outdoor product, it is more difficult to obtain and manage this agreement than for an indoor product.

How far away can the Smart Video Doorbell detect people?

The Smart Video Doorbell detects people from around 4 metres away (day and night).

Is the Smart Video Doorbell compatible with Google Assistant and Amazon Alexa?

The Smart Video Doorbell is not yet compatible with Google Assistant and Amazon Alexa, although our goal is to make it compatible in the future.

Is the Smart Video Doorbell compatible with HomeKit Secure Video?

The Smart Video Doorbell is not yet compatible with HomeKit Secure Video. An automatic and entirely free software update will be deployed on all Smart Video Doorbells sold as soon as this compatibility is available. We will update you as soon as this feature is implemented.

How does the surveillance work?

The Smart Video Doorbell keeps an eye on your front door day and night. When it detects someone approaching your front door, it records a video and alerts you directly on your smartphone, even if the person has not yet rung the bell. When someone rings, you are informed on your smartphone and can choose to accept or decline the video call. If you take the call, then you will be able to see and speak with your visitor. All recorded videos are accessible from the mobile application as well as the "Live" view of the Smart Video Doorbell.

What are the Alert-Zones?

The "Alert-Zones" feature allows you to choose the places for which you want to receive an alert. The Smart Video Doorbell will notify you and record only the events that occur in the surveillance zones that you have defined. You can define up to 4 Alert-Zones.

Is it possible to desactivate alerts for people?

In the application settings, you have the option to customize your alerts and video recordings. Thus, you can choose to disable people detection. In that case you will be alerted on your smartphone only if someone rings your doorbell.

Does the Smart Video Doorbell film even at night?

The Smart Video Doorbell features an infrared LED so you can see what's going on at your doorstep even in the darkest conditions.

Is the Smart Video Doorbell weatherproof?

The Smart Video Doorbell is designed for outdoor use. The HZO and IP44 certifications guarantee its resistance to whatever weather conditions (rain, snow, humidity, dust, dirt).

At what temperatures does the Smart Video Doorbell work?

The Smart Video Doorbell operates between -10 ° C and + 40 ° C. Outside this range, the Doorbell may temporarily stop without being damaged. It will restart when the temperature returns to normal.

What is the angle of view of the Smart Video Doorbell?

The Smart Video Doorbell's angle of view is 140° diagonal with portrait orientation so you can see your visitors from head to toe.

Power supply

Does the Smart Video Doorbell run on batteries or does it plug into the mains?

The Smart Video Doorbell is constantly powered by the cables of your existing wired doorbell and so does not need batteries to work. So you don’t have to worry about replacing them.

What is the power consumption of the Smart Video Doorbell?

The Netatmo Smart Video Doorbell consumes around 1.8W or slightly more depending on the activity (video call, livestream, etc.).

Does the Smart Video Doorbell work with all types of electrical installation?

The Smart Video Doorbell is compatible with both low and high voltages: 8-24 V & 230 V.
The chime transformer must provide at least 8 VA.

Installation

Is the Smart Video Doorbell compatible with my current installation?

The Smart Video Doorbell is specially designed to replace your existing doorbell button. Your current installation must therefore include a wired doorbell and chime. This is because the Smart Doorbell uses the existing wires to run on and rings your existing chime. The Smart Video Doorbell does not work with wireless doorbells running solely on batteries, and does not replace an existing intercom, or video intercom.

Check your compatibility on check.netatmo.com/security

To function the Doorbell circuit requirements are:
Voltage compatibility: from 8 to 24 VAC and 230 VAC
Transformer specification: minimum power 8 VA

Does the Smart Video Doorbell include a chime? Can I keep my current chime?

The Smart Video Doorbell does not include a chime because it is designed to work with your existing wired chime, whether mechanical or electronic.

Why is it necessary to have a chime?

The Smart Video Doorbell was specially designed to replace your existing doorbell and, therefore, to work with an existing wired chime.
This chime is required in your installation because it creates a charge in the doorbell circuit. When someone presses the doorbell button, a switch closes the doorbell circuit causing electricity to flow through the circuit to activate your chime. Without a chime, when the switch closes the circuit, a short circuit would occur and cause damage to your Smart Video Doorbell.

Can I install the Smart Video Doorbell myself without needing professional help?

Yes, the Smart Video Doorbell is designed to be easy to install yourself. However, if you are not comfortable with the idea of touching your electrical installation, you can always call out an electrician to install your Smart Video Doorbell.

If you are looking for an installer, go to the "Find a Pro" page: https://www.netatmo.com/profinder

How does the Smart Video Doorbell connect to the internet?

The Smart Video Doorbell connects to the internet via your home Wi-Fi network.

How should the Smart Video Doorbell be positioned?

The Smart Video Doorbell is designed to replace your doorbell button, without changing its location. If, however, you are installing a doorbell for the first time, we recommend that you install it near your front door, around 1.4 metres from the ground.

I have an intercom, can I replace it with the Smart Video Doorbell?

No, the Smart Video Doorbell is not compatible with intercom systems because it is intended to replace an existing wired doorbell. Intercom systems have completely different electrical functions and installation types from wired doorbells.

Which chimes are compatible with the Smart Video Doorbell?

See the list of compatible chimes that you can install with the Smart Video Doorbell

Data storage

Where are my data stored and how are they secured?

When you install a video surveillance system, it is important that it guarantees the security of your data. Unlike most other smart doorbells, the Netatmo Smart Video Doorbell does not store your videos in the cloud. It only stores them locally, saving them on an encrypted 8 GB microSD card included in the pack. We use this system because your data are secured and only you can access them. This local storage is completely free and the microSD card is included in the pack. If you want, you can also send your videos to your Dropbox account or an FTP server.

What happens when my microSD card is full?

When the microSD card is full, the oldest events are deleted and replaced by the most recent.

Does Netatmo have access to my data?

At Netatmo, we ensure privacy of your personal data is respected. Nobody at Netatmo has access to your videos (live or already recorded), as well as the "alert zones" information you have chosen. Indeed, none of these videos are stored on our server. Only you can access it.

What does "No subscription" mean?

With Netatmo, as your videos are saved locally on a microSD card and not in the cloud, data storage is completely free. Therefore, you don't need to sign up to any annual or monthly contract. You can also store your videos for free on your Dropbox account or your personal FTP server.

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