Is the Smart Door Lock compatible with my front door?
The Netatmo Smart Door Lock is compatible with doors that are equipped with a euro cylinder. It can be installed on most doors with a maximum thickness of 10 cm (installation of an extension kit may be required, sold separately). It is compatible with doors fitted with both monopoint and multipoint locks. Doors fitted with lift-up handles are also compatible.
Check if your door is compatible:
https://check.netatmo.com/security/doorlock.
Is the Smart Door Lock motorised?
The Smart Door Lock is not a motorised lock. It is used in the same way as a traditional lock, meaning manual action is required to lock/unlock the door.
Insert the Smart Key into the Door Lock, then turn it as you would normally with a conventional lock/key.
When locking/unlocking the door with a smartphone, wait a few seconds to establish a secure, encrypted Bluetooth connection with the lock. Then, simply turn the Smart Door Lock’s outside knob to operate the cylinder.
Can I control the Smart Door Lock remotely?
For maximum security, the Netatmo Smart Door Lock communicates with the smartphone via fully encrypted Bluetooth, and not Wi-Fi. It therefore does not connect to the internet. You must be within Bluetooth range of the Door Lock to manage the Smart Keys (adding and deleting them).
However, you can send a smartphone invite to your guests remotely, from anywhere, so they can lock and unlock the door to your home via Bluetooth, using their smartphone.
How does sharing access with my guests work?
Sending a smartphone invitation is handy if you don't want or aren't able to give your guests a Smart Key (if you're not at home, for example).
To send your guests a temporary invite to let them lock and unlock the door with their own smartphone:
— Follow the steps in the Home + Security app. You can choose how you wish to send this invite (email, SMS, WhatsApp, etc.).
— Once sent, your guests will receive the invite on their smartphone. This will contain a link to download a straightforward and lightweight app: Home + Guest. They will be able to access the home in a matter of seconds, with no need to create an account or password.
The only purpose of the Home + Guest app is to allow guests to lock/unlock the door with their own smartphone when they are within Bluetooth range of the Smart Door Lock.
What level of protection does the Smart Door Lock and Keys offer?
The Netatmo Smart Door Lock is an electronic cylinder made of high-strength stainless steel that fits into an existing door lock.
This cylinder, designed by Netatmo, meets the strictest requirements in terms of physical and electronic security and burglary resistance, in accordance with European standard EN15684.
It is reinforced with an anti-drilling plate and 3 safety pins, making it highly resilient against physical attacks such as drilling, cutting, pulling and forced entry. Its design also makes it impossible to pick.
The product is also designed to withstand hacking attempts and is certified by the independent AV-TEST organisation, the leading institute for cybersecurity. For more information, visit
www.av-test.org/ The door can be unlocked with a smartphone using a fully encrypted, secure Bluetooth Low Energy communication protocol, or with the Smart Keys, which are based on certified and protected NFC technology. All exchanges with the Door Lock are secured using state-of-the-art cryptographic algorithms.
Only the unique Secure Element built into each Smart Door Lock can validate the actions of unlocking, locking and adding new access.
How do you install the Smart Door Lock?
Installing the Smart Door Lock is really easy. Just replace the existing door cylinder (or barrel) by following the instructions in the user guide provided.
Once the Smart Door Lock is installed, download the Home + Security app to complete the installation. The 3 Keys provided with the Door Lock can then lock and unlock your Door Lock. You can buy extra Keys and add up to 300 to your Door Lock. When you receive them, all you have to do is activate them on the Home + Security app.
Can I install the Smart Door Lock outside?
The Smart Door Lock is designed for interior use only. Its indoor handle shouldn’t be exposed to bad weather, so installing it on an outside gate is not recommended.
What should I do if the batteries run out?
The Smart Door Lock is equipped with 4x AAA batteries that last over one year, which is much longer than most smart door locks on the market today. This ensures a stress-free everyday life. It’s forward-thinking, alerting you on your smartphone when the battery is low. And even if the battery is dead, you will still have access to a back-up micro USB port to reactivate your Door Lock using a power source such as an external battery or laptop.
How can I add new Smart Keys to my Door Lock?
Need a spare key? Don’t worry about the locksmith! Now, you can simply order extra Smart Keys and follow the steps in the Home + Security app:
— Open the app and tap on “Add a new Smart Key”
— Insert the Property Card into the Door Lock to authenticate yourself
— Insert the new Smart Key into the Door Lock to pair it
— And you’re all set!
What can I do on the Home + Security app?
On the Home + Security app, you can:
— Lock and unlock the Door Lock with your smartphone
— Add a new Smart Key
— Deactivate a Smart Key (if it’s lost or stolen, for example).
— Send your guests a temporary invite to let them lock and unlock the door with their own smartphone
— Manage the Smart Keys
— Define new Door Lock users
Will the Smart Door Lock affect my house insurance?
Insurance companies generally offer cover against burglary, provided that the residents of the home take all the necessary steps to minimise the risk of break-ins.
Each insurance company may also have its own criteria for which security equipment the policyholder must install, ranging from the type of door and locks used, to the installation of an alarm system or surveillance cameras.
Rather than a complete lock mechanism, the Netatmo Smart Door Lock is an electronic cylinder made from high-strength stainless steel that fits into an existing door lock. This cylinder, designed by Netatmo, meets the strictest requirements in terms of physical and electronic security and burglary resistance, in accordance with European standard EN15684.
The cylinder is reinforced with an anti-drilling plate and 3 safety pins, making it highly resilient against physical attacks such as drilling, cutting, pulling and forced entry. Its design also makes it impossible to pick.
However, the determining factor for house insurance is typically related to your door’s level of resistance and its locking mechanism (security door, single or multipoint lock: 3 points, 5 points, etc.)
Insurance companies often require, as a minimum, a three-point lock. In certain areas with high burglary rates, the number of lock points required may increase.
The level of protection required by insurers to secure a home depends on a number of factors, such as the type of insurance policy taken out, the value of the furniture and other items to be covered, and the vulnerability of the home to theft.
These requirements will be outlined either in the general conditions of the section of the policy relating to theft coverage, or in the exclusions of the insurance policy. If in doubt, please contact your insurance company to review your cover in detail.
Do I need a subscription or any additional products?
The Smart Door Lock is a standalone product. There are no hidden fees, home hubs, or subscriptions required. You also get a free app and access to all of your Door Lock features without any extra costs.